Here are some duties you can consider for your IT external support company:

1. Help Desk Support: Providing technical assistance and troubleshooting for clients via phone, email, or chat.
2. Network Monitoring: Proactively monitoring clients’ networks to prevent downtime and ensure optimal performance.
3. Cybersecurity Services: Offering protection against cyber threats, including antivirus management, firewall configuration, and vulnerability assessments.
4. Cloud Services: Managing and supporting cloud infrastructure, migration, and maintenance for clients.
5. Data Backup and Recovery: Ensuring clients’ data is safely backed up and can be quickly recovered in case of a disaster.
6. IT Consulting: Providing expert advice on IT strategy, infrastructure, and best practices.
7. Software Support: Assisting clients with software installation, configuration, and troubleshooting.
8. Hardware Support: Repairing, replacing, or upgrading clients’ hardware, including desktops, laptops, and servers.
9. Network Administration: Managing clients’ networks, including configuration, security, and optimization.
10. Disaster Recovery Planning: Helping clients develop and implement disaster recovery plans to minimize downtime.
11. Compliance and Security Audits: Conducting audits to ensure clients meet regulatory requirements and security standards.
12. IT Project Management: Managing IT projects, including implementation, migration, and upgrades.
13. Remote Support: Providing technical support remotely, using tools like VPN, RDP, or remote desktop software.
14. On-site Support: Sending technicians to clients’ locations for on-site support and repairs.
15. Training and Education: Offering training and education to clients on IT best practices, software, and hardware usage.
16. Recruitment Services
    We connect businesses with the right talent through tailored recruitment strategies that ensure a perfect fit for every role.
17. Business Management Services
    We help organizations improve efficiency and achieve growth by providing expert business planning, management, and operational support.

Remember to tailor your services to your company’s expertise and the needs of your target market.